Delivery
It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.
Standard Delivery
Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.
Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.
Free Next Working-Day Delivery
All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.
Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.
If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.
Delivery Cut Off Times
To qualify for next day delivery, your order will need to be placed before 4.30pm Monday to Thursday. If you select next day delivery after 4.00pm on Thursday and before 4.00pm on Friday, your order will be delivered on Monday.
Order before 4.00pm on Friday for Saturday delivery services. Orders placed after 4.00pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 4.30pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.
To qualify for next day delivery, your order must be paid for in full before the cut off point.
Click & Collect
Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm.
More Information
Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.
Leasing
Returns
We aim to make the returns process as simple as possible. You can create a return request through your Ecatering account and we'll arrange the collection of your items at a time and date convenient for you. We'll then deduct the carriage charge from your eventual refund. (This cost varies depending on the size and weight of your order.) Alternatively, you're welcome to arrange your own carriage service.
In order to receive a full refund, the product must be as new and in its original packaging.
Restocking Fee: There will be a 25% restocking charge on all refunds and returns. If the item cannot be returned back to stock, there will be a 40% charge.
Non-Returnable Items: Certain items, such as perishable goods, customised products or used goods may not be eligible for return. If your returned item was purchased as part of a promotion, we are unable to offer a refund. However, you will be issued a store credit, which can be used for future purchases.
Collections: We do not facilitate the collection of parcel items. You will need to arrange for the return shipment on your own. For pallet returns, we can arrange the collection on your behalf. Please note that the cost of this collection will be deducted from your refund.
IWOCA
Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success.
Who are iwoca?
Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost.
With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.
What are the benefits of using iwoca?
Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms.
Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.
Focus on growth: Get what you need, when you need it to help your business grow.
No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.
How does it work?
Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:
Pay Now: in just a few clicks, you pay us directly from your bank account.
Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into either 3 or 12 equal interest-free monthly payments.
Can anyone use iwoca?
iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Business, LLP or Sole Trader.
If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.
-
- Dimensions: W 1360X D 1205 x H 860mm
- Weight: 45kg
- Suitable for Pizza Ovens – OVP049
- Supports up to 350kg
- Due to continuous ongoing improvements, the item may differ slightly from the image shown.
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender Twin Deck Electric Pizza Oven - 2 x 14"
GRADED/OVP035/42017/2
- Top quality stainless steel fascia
- Smooth action drop down doors
- Twin deck
- 2 x internal decks, each W 410mm x D 360mm x H 90mm
- Cooks up to 2 x 14 inch pizza
- Glass windows for easy viewing
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender 700mm Split Ribbed & Smooth Top Gas Griddle
GRADED/GRN013/45634/2
- Made in Europe
- Stainless steel body
- Ergonomic design
- Automatic gas safety system
- Ribbed left hand side, smooth right hand side
- Heavy duty robust design and manufacture
-
GASTROLINE
Exclusive to Ecatering
GRADED - Gastroline Commercial Single Door Refrigerator - 600L Capacity
GRADED/RUS018/45537/2
- Premium quality stainless steel finish
- Door lock fitted
- 600L gross capacity - 580L net
- Easy clean abs interior
- 3 x interior shelves
- Fully adjustable digital temperature controller
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender 700mm Split Ribbed & Smooth Top Gas Griddle
GRADED/GRN013/45634/2/2
- Made in Europe
- Stainless steel body
- Ergonomic design
- Automatic gas safety system
- Ribbed left hand side, smooth right hand side
- Heavy duty robust design and manufacture
-
ITALINOX
Exclusive to Ecatering
GRADED - Italinox Large 181 Litre 6 Grid Combi Convection Oven with Steam
GRADED/OVC043/43986/3
- Space for 6 x GN 1/1 pans
- Includes 3 x wire grids for FREE
- 6 x shelf runners
- 80mm spacing between grids
- 181 litre capacity
- Direct steam injection with manual control
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender 700mm Smooth Top Gas Griddle
GRADED/GRN014/45974/2
- Made in Europe
- Stainless steel body
- Ergonomic design
- Automatic gas safety system
- Heavy duty robust design and manufacture
- Integral removable drip tray
-
ITALINOX
Exclusive to Ecatering
GRADED - Italinox 1000mm Stainless Steel Floor Cupboard With Upstand and Sliding Doors
GRADED/SFC006/45996/3
- Top quality stainless steel
- Strong stainless steel
- Sliding doors
- 1 shelf
- Adjustable feet
- Reinforced working surface
-
KINN
Exclusive to Ecatering
GRADED - KINN 20" Belt Electric Conveyor Pizza Oven C/50 With Free Stand - Single Phase Electric
GRADED/OVP015/33862/1
- Please check the following before you purchase this item:
- Check electrical installation requirements with your electrician
- Check the item will fit through your entrances and in your kitchen
- This item must always be positioned at least 30 cm from the wall
- Note that delivery is to your door only
- Packaged Dimensions: W 2035 x D 1435 x H 790mm
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender Heavy Duty 4 Burner Gas Range Cooker - Natural Gas or LPG
GRADED/RAN009/41991/1
- Includes Gas Oven
- Oven has ignition, pilot, thermocouple and thermostat
- Hi power hob burners with pilot
- 1/1 size GN oven
- Premium quality manufacture
- Heavy gauge chassis
-
CONTENDER
Exclusive to Ecatering
GRADED - Contender Spiral Dough Mixer - 10Litre - 8kg
GRADED/MXD007/15446/1
- 10ltr bowl with 8kg volume capacity
- Min dough weight: 2kg
- Max dough weight: 8kg
- Max dry flour: 5kg (based on industry standard measure of 60% water / flour)
- 5kg kneading capacity / 35kg an hour production
- Single speed
-
GASTROLINE
Exclusive to Ecatering
GRADED - Gastroline Commercial Double Door Freezer 1200L Capacity
GRADED/FZU006/43782/1
- Excellent quality stainless steel finish
- Top mounted mounted compressor for consistent airflow
- 1200L gross capacity
- 1040L net capacity
- Top quality stainless steel interior and exterior
- High performance ventilated cooling for even temperature control throughout the cabinet
Whether you're starting up or a money-savvy caterer, our graded catering equipment allows you to fully equip your kitchen at a fraction of the cost, so you can make the most of your menu without breaking the bank.
From drinks fridges and bottle coolers to essential food preparation tools and sleek stainless steel furniture, all of our graded equipment undergoes a thorough health check and, if needed, is repaired with top-notch parts to ensure optimal performance.
Lifetime technical support is included with every purchase, giving you peace of mind that our graded products are a valuable addition to any thriving kitchen.
Explore our range of graded kitchen equipment today and save up to 70% off the recommended retail price, empowering your kitchen to reach its full potential. We regularly update our graded equipment, so if you can't find what you're looking for right now, be sure to check back or give our customer services a call to join our waiting list for graded products.
We can’t wait to hear from you and help you reap the rewards of a fully equipped kitchen. With top brands and unbeatable prices, what are you waiting for?