Frequently asked questions
How much does delivery cost?
Delivery costs vary based on the delivery option chosen and your location. Detailed pricing is provided at checkout.
How do I track my order?
Once your order has been dispatched, you will receive an email with tracking information. You can also access this tracking information via by logging into your online account.
My order is wrong
You can contact our customer service team via phone, email, or live chat. Our contact details are available on our Contact Us page.
How do I return my items?
If you need to return an item, you can do so using our online method...
When do items restock?
Our restocking schedule varies depending on the item and supplier. Enter your email address on the product page to receive notifications about restocks. You will receive an email as soon as the item is back in stock.
Do you offer finance?
Let’s be honest, even with value for money products it’s never cheap to kit out your kitchen or replace essential equipment during those unexpected times. If you need to spread the cost we have a range of finance options available depending on your circumstances to help get the job done as smoothly as possible. For more information, check out our Finance Options or our Customer Services team would be more than happy to help you.